Terms and Conditions

1. Agreement

These Terms and Conditions ("Terms") are a binding agreement between you and Mindful LLC, a California limited liability company doing business as Whitelisters ("Whitelisters," "we," "us"), located at 533 Venice Way, Venice, CA 90291. They govern your use of whitelisters.com, the customer dashboard, and related services (the "Service"). By creating an account, starting a trial, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service for a company, you confirm you have authority to bind that company, and "you" means the company. You must be at least 18 years old and using the Service for business purposes.

2. The Service, your account, and your Meta connection

What we provide. Whitelisters maintains a roster of Facebook and Instagram pages ("Roster Pages"). Subscribers can select Roster Pages in the dashboard and have them assigned to their own Meta ad account, so they can run partnership ads through those pages. The Service also includes an analytics dashboard that reports performance of ads run through Roster Pages.

Your account. Give us accurate information and keep it current. Keep your login credentials secure; you are responsible for all activity under your account. Tell us promptly at hello@whitelisters.com if you suspect unauthorized access.

Connecting Meta. To use the Service, you connect your Meta Business Manager and grant the permissions we request. You confirm you are authorized to grant access to the Business Manager and ad accounts you connect. You authorize us to assign Roster Pages to your ad account, remove them when required, and retrieve performance data for ads run through them. You can disconnect at any time; we then delete the Meta access tokens we hold, and the Service stops working until you reconnect. We handle data received from Meta only as described in our Privacy Policy.

Communications. By creating an account, you agree to receive service and billing emails from us, including trial-ending and renewal reminders, at the email on your account. You can unsubscribe from marketing emails at any time; service and billing emails continue while you have an account.

3. Trial, subscription, renewal, and cancellation

Summary of automatic renewal terms. Your trial is free and lasts 14 days. Unless you cancel before the trial ends, your subscription starts automatically and you will be charged $999 per month for each brand Instagram account you connect, plus applicable taxes, on the day the trial ends and every month after until you cancel. You can cancel any time online in your dashboard under Settings > Billing.

Trial. One trial per customer, company, and payment method. We may decline or end a trial we believe is being misused. We will email you before your trial converts to a paid subscription.

Billing. You authorize us and Stripe to charge your payment method for each monthly fee, and applicable taxes. Fees are in U.S. dollars and billed in advance each month. If a payment fails, we may retry the charge, notify you, and suspend access until payment is made.

Instagram accounts and agency plans. The fee is charged for each brand Instagram account you connect to Whitelisters, at the per-account price shown at checkout. Agencies tell us at checkout how many client Instagram accounts they will connect. When you connect an additional Instagram account during a billing period, we charge a pro rata amount for the rest of that period right away and include the account in your next invoices. When you remove an Instagram account, your next invoice is reduced; we do not prorate or refund the current period, and the account keeps working until the end of that period. You are responsible for making sure your clients' ads run through Roster Pages comply with these Terms.

Cancellation. Cancel online at any time in your dashboard, or by emailing hello@whitelisters.com. Cancellation takes effect at the end of your current billing period; you keep access until then and will not be charged again. If you cancel during the trial, you will not be charged the monthly fee.

Refunds. Fees are non-refundable, including for partial months and unused time, except where required by law.

Price changes. We may change our prices. We will give you at least 30 days' notice by email before a change applies to your subscription, and you can cancel before it takes effect.

Taxes. You are responsible for sales, use, VAT, and similar taxes on your purchase, other than taxes on our income.

4. Using Roster Pages

Limited license. While your subscription is active, we grant you a limited, non-exclusive, non-transferable, revocable right to run paid partnership ads through the Roster Pages you select, inside your own Meta ad account. There is no cap on how many Roster Pages you select at once. Roster Pages are owned and operated by Whitelisters. They are theme pages or AI-generated personas and do not represent real, individual people.

What you may not do with Roster Pages. You may not publish organic posts from them, message their followers, change their settings or content, use their names, images, or likenesses outside ads run through the Service, or present the persona a Roster Page shows as a real person who has used or endorses your product.

Roster changes. We may add, remove, or pause Roster Pages at any time, including if a page is restricted by Meta or we retire it. When a page is removed, ads running through it may stop. We do not guarantee that any particular page will remain available.

End of access. When your subscription ends or is suspended, your right to use Roster Pages ends. We will remove them from your ad account, and you must stop running ads through them.

5. Your ads and compliance

You are responsible for your ads. You alone decide and are responsible for your ad creative, copy, claims, offers, targeting, landing pages, and budgets. You confirm you have all rights needed for your creative, including rights to any music, images, and people who appear in it.

Laws and Meta's rules. Your ads must comply with all applicable laws and with Meta's Terms of Service, Advertising Standards, Branded Content Policies, and Commerce Policies, including any requirement to disclose AI-generated or digitally altered content. You are solely responsible for every testimonial, review, or endorsement in your ads, including scripted or acted ones, and for making any disclosures the law requires for them. This includes truth-in-advertising and endorsement rules, such as the FTC's Endorsement Guides: any claim in your ads must be truthful and substantiated, and ads must keep the "Paid partnership" label Meta applies.

Prohibited ads. You may not run ads through Roster Pages that promote, or are in categories involving: adult or sexual content; weapons, ammunition, or explosives; tobacco, vaping, or recreational drugs; gambling, unless authorized by Meta; political, electoral, or social-issue ads; cryptocurrency or high-risk financial products, unless authorized by Meta; prescription drugs or unapproved health claims; weight-loss or body-image claims Meta prohibits; multi-level marketing; or anything deceptive, defamatory, hateful, discriminatory, or infringing. We may add categories by notice.

Our review rights. We may review ads run through Roster Pages, and pause, remove, or ask you to change any ad we reasonably believe breaks these Terms, Meta's policies, or the law, or that could harm a Roster Page.

6. Acceptable use

You may not: resell, sublicense, or share access to the Service or Roster Pages with anyone outside your company, except an agency running ads on your behalf under these Terms; scrape, copy, or reverse engineer the Service; interfere with its security or operation; use it to build a competing product; or use it in any way that violates law or the rights of others.

7. Meta, results, and intellectual property

Not affiliated with Meta. Whitelisters is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. Facebook and Instagram are Meta trademarks. Meta controls its platforms and may change features, policies, or APIs, reject ads, or restrict pages or accounts at any time. We are not responsible for Meta's actions, and they do not entitle you to a refund.

No guaranteed results. Performance figures we publish, including test results comparing creator pages with brand pages, describe past tests and are not a promise of future results. Your results depend on your creative, offer, targeting, budget, and factors outside our control. Dashboard metrics come from Meta's reporting and may be delayed, estimated, or revised by Meta.

Our property. We and our licensors own the Service, the dashboard, our software, our brand, and the Roster Pages, along with all related intellectual property. These Terms do not transfer any ownership to you.

Your property. You keep all rights in your creative and your data. You give us a limited license to use them only as needed to provide the Service. You also allow us to create aggregated, de-identified data from use of the Service, such as average performance across customers, and to use it for any lawful purpose, including marketing; it will not identify you or your business. With your permission, we may name your company as a customer in our marketing.

Feedback. If you send suggestions, we may use them without obligation to you.

Confidentiality. Each party will protect the other's non-public business information with reasonable care and use it only for this agreement, except information that is public, already known, independently developed, or required to be disclosed by law.

Privacy and your data. Our Privacy Policy explains what we collect, including billing details from Stripe, data from Meta, and website analytics, and how we use, share, keep, and delete it. You can ask us to delete your data at any time by following the steps at whitelisters.com/data-deletion or emailing hello@whitelisters.com.

8. Disclaimers, liability, indemnity, and termination

Disclaimer. THE SERVICE AND ROSTER PAGES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ADS WILL BE APPROVED, OR THAT ANY PERFORMANCE RESULT WILL BE ACHIEVED.

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, AD SPEND, OR DATA. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply to your payment obligations or your indemnity obligations, or where the law does not allow them.

Your indemnity. You will defend and indemnify Whitelisters, its owners, affiliates, and employees against claims, losses, fines, and costs (including reasonable attorneys' fees) arising from your ads, your products or services, your breach of these Terms, or your violation of law or Meta's policies.

Termination. You may end your subscription any time as described in section 3. We may suspend or terminate your access immediately if you breach these Terms, fail to pay, create risk for us or a Roster Page, or if required by Meta or law. We may also end the Service for everyone with 30 days' notice and a prorated refund of prepaid fees. After your account closes, we delete or keep your data as described in our Privacy Policy. Sections that by their nature should survive termination will survive, including payment, ownership, disclaimers, liability limits, indemnity, and dispute terms.

9. Disputes and governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally for 30 days after written notice.

Any dispute that is not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Los Angeles County, California. YOU AND WHITELISTERS WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. Either party may bring qualifying claims in small claims court or seek injunctive relief for intellectual property misuse.

10. Changes to these Terms

We may update these Terms. We will post the new version with a new effective date and, for material changes, notify you by email or in the dashboard at least 30 days before they apply. If you keep using the Service after that, you accept the new Terms; if you do not agree, cancel before they take effect.

11. General

These Terms and the Privacy Policy are the entire agreement between us about the Service. If any part is unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may send notices to the email on your account. The parties are independent contractors.

12. Contact

Mindful LLC, d/b/a Whitelisters
533 Venice Way, Venice, CA 90291
hello@whitelisters.com